Change-of-mind returns

We offer change-of-mind returns for eligible purchases if you contact us within 7 days of receiving your order. The item must be unused and in the same condition as when you received it. Please email info@creativemusehandmade.com.au to request a return. We’ll provide return instructions if your request is eligible.

Return postage for change-of-mind returns is the customer’s responsibility. We do not accept change-of-mind returns for sale items, custom-made, made-to-order or personalised items.

For an approved change-of-mind return, we’ll email you when we receive and inspect the item. If it meets the return conditions, we’ll process the refund to the original payment method.

 
Damaged, incorrect or faulty orders

Please contact us if your order arrives damaged or incorrect, or if you believe an item has a fault. Once we’ve assessed the issue, we’ll provide an appropriate remedy in accordance with Australian Consumer Law. This may be a repair, refund or replacement. As many CMH items are one-off pieces, a suitable replacement may not be available, in which case a repair or refund may be the appropriate remedy. If we confirm a problem covered by consumer guarantees, we’ll cover reasonable return shipping costs.

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Please allow 3–5 business days for us to assess your item once it arrives back at CMH HQ. If a refund is due, it will be processed to your original payment method within 3–5 business days, though it may take a few extra days to appear in your account.

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Perfectly imperfect handmade features

All CMH products are handmade and as such, small variations in fabric placement, stitching and finish are part of the handmade process. If an item has a significant fault or is materially different from its description, please contact us.

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Colour variations

We do our best to photograph colours accurately, but colours may look different on different screens. If you simply prefer another colour, our change-of-mind policy applies. If you believe the item is materially different from its description, please contact us.

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Gifts

If you received the item as a gift, please contact us with the order number or other proof of purchase, if available. The remedy will depend on whether the request is a change-of-mind return or a consumer-guarantee claim.